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Q&A

常見問題

1.進房、退房時間,寄存行李?Check-in and check-out times, luggage storage?+

入住時間15:00~21:00,退房時間11:00,提前入住或延遲退房,每小時$300(最多2小時)
延遲30分鐘退房即收取1小時費用。
預定入住當日18:00未辦理入住手續且怠於通知並連繫不上者,將收取一個晚上房費,並將客房釋出。
可以寄放行李與汽車(退房當天14:00駛離)。
**若超過入住時間21:00,需要安排人員等候,費用$300/小時。請提前安排,連絡不上,人員下班之後將無法接待,房費恕不退款。

Check-in time is 15:00~21:00, check-out time is 11:00, early check-in or late check-out is $300/hour (up to 2 hours)
A 1-hour fee will be charged for late check-out of 30 minutes.
Please contact the B&B for your arrival time before 16:00 . If you cannot contact us, your room reservation will be cancelled.
You can store your luggage and car.
**If the check-in time exceeds 21:00, someone will need to be arranged to wait for a fee of $300/hour. Please make arrangements in advance. If you cannot be contacted, the staff will not be able to receive you after get off work, and the room fee will not be refunded.

2.是否提供盥洗用具Are toiletries provided?+

房間提供浴巾,2024/4/1為響應環保,不再提供一次性備品(牙膏、牙刷、梳子、刮鬍刀、浴帽、棉花棒)

Bath towels provided in the room,In response to environmental protection, we will no longer provide disposable supplies (toothpaste, toothbrush, comb, razor, shower cap, cotton swab) on 2024/4/1

3.是否有電梯?Is there an elevator?+

沒有,須走樓梯的房型只有星空雙床房,星空三人房,樓中樓雙床房,僅需走一層樓的階梯。
若有輪椅族的朋友或行動不方便,可參考頂級大床房A,頂級雙床房。
其他房型只有少量的階梯或斜坡。

No, the only room types that require stairs are the Starry Sky Twin Room, the Starry Sky Triple Room, and the Twin Room on the ground floor. You only need to walk up the stairs to one floor.
If you have friends in wheelchairs or have limited mobility, you can refer to the Top King Room A or the Top Twin Room.
Other room types have only a few steps or slopes.

4.房間是否有空調?Does the room have air conditioning?+

只有豪華露臺雙人套房、廣景雙人套房有提供中央空調,其他房間皆無提供空調。
   民宿位於海拔將近1700,夏天夜間平均溫度約16-18度,夏季氣候涼爽(房間提供電扇),冬季較寒冷(床上鋪有電熱毯),雪季時房間提供葉片式電暖器。

Only the Deluxe Terrace Double Suite and the Wide View Double Suite are equipped with central air conditioning, while other rooms are not equipped with air conditioning.
The B&B is located at an altitude of nearly 1,700. The average nighttime temperature in summer is about 16-18 degrees. The climate is cool in summer (fans are provided in the room), and colder in winter (electric blankets are provided on the bed). In the snow season, blade electric heaters are provided in the room.

5.是否提供免費Wi-Fi?Is free Wi-Fi available?+

是的,密碼在房間電視首頁Yes, the password is on the room TV homepage

6.是否有車位提供?電動車可以充電嗎?Are parking spaces provided? Can electric vehicles be charged?+

免費提供車位(不須預約),若超過入住間數的車數,請提前告知民宿協助安排。
電動車充電需求,有提供220v的插座,需自行攜帶旅行充頭,請提前告知,安排車位。費用:$50

Parking spaces are provided free of charge (no reservation required). If the number of cars exceeds the number of rooms, please inform the B&B in advance to assist with arrangements.
For electric vehicle charging needs, a 220v socket is provided. You need to bring your own travel charger. Please inform us in advance to arrange a parking space.Cost: $50

7.我很注重睡眠,有沒有安靜一點的房間?+

豪華露臺雙人套房與廣景雙人套房有加強隔音處理,若是要求寧靜客房可以參考。
因民宿位處安靜山區,木屋建築隔音有限,但若遇到比較興奮的旅客或小孩跑跳,難免會有噪音問題,
若有感受被打擾到,可以與櫃台反應,會協助勸導。

8.用餐問題?Dining information+

訂房皆免費提供早餐(不提供外帶服務)。
素食者可自行挑選非肉類菜餚。
午晚餐部分可參考官網用餐介紹。
https://reurl.cc/qrA5Gy
https://reurl.cc/OG3Azr
Free breakfast is provided for all reservations (no takeaway service is provided).
Vegetarians can choose their own non-meat dishes
For lunch and dinner, please refer to the official website for dining introduction

9.兒童用品有哪些?What are the children's products?+

免費澡盆,嬰兒床(NT$500/晚)
嬰兒床可提供房型:頂級大床房A,頂級大床房B,山景大床房,豪華三人房,頂級雙床房。
Free baby bathtub.
Baby cots are available in the following room types: Top King Room A, Top King Room B, Mountain View King Room, Deluxe Triple Room, and Top Twin Room.(NT$500/night)

提供90公分以下嬰兒床加床服務,數量有限,如有需要請洽櫃檯。
過年期間,價格有所調整,請洽民宿

10.是否提供外幣兌換?Is foreign currency exchange available?+

在臺灣兌換外幣必須在各縣市銀行或國際機場兌換,而清境地區沒有任何的銀行,7-11可用銀聯卡提領台幣現金, 或是上山前自備足夠台幣。
To exchange foreign currency in Taiwan, you must exchange it at banks in various counties or cities or at the international airport. There are no banks in the Cingjing area. You can withdraw NT$ cash with a UnionPay card at 7-11, or bring enough NT dollars before going up the mountain.

11.有關於醫療方面的服務嗎?Medical services+

我們只有簡單外用藥品,而任何內服藥品請自備,每週五晚上至周日或國定假日,在附近有醫療站。
We only have simple external medicines, but please bring your own medicines for internal use. There is a medical station nearby every Friday night to Sunday or national holidays.

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