FAQ

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FAQ

Room Type Accommodation Capacity Balcony Bathtub Gauze Bed Hangings Skylight
King Size Bed		 standard Mezzanine Floor Facing West Facing North
Elegant Double Room 1-2 Guests         V V   V    
Top Double Room A 1-2 Guests V   V   V V   V    
Top Double Room B 1-2 Guests V       V V   V    
Top Double Room C 1-2 Guests   V     V V   V    
Star Double Room 1-2 Guests       V V V   V    
Mountain View 1-2 Guests V V     V V   V V V
Classic Double Room 1-2 Guests   V   V V V   V V V
Twin Double Room A 2-4 Guests V       V V   V    
Luxury Triple Room 1-3 Guests V       V V     V  
Star Triple Room 1-3 Guests V       V V     V  
Double Suite with View 1-2 Guests         V V   V V V
Double Deck Room with a Japanese Mezzanine 2-4 Guests             V      
Double Deck Twin with a Japanese Mezzanine 2-4 Guests V       V   V V    
Star Twin Double A 2-4 Guests V     V V   V V    
Star Twin Double B 2-4 Guests       V V   V V    
Star Twin Double C 2-4 Guests V     V V   V V    
Q1: Is there any luggage storage service before check-in and after check-out?
A: Check-in hours normally span from 15:00 to 17:00. The check-out time is 11:00. If you are arriving between 17:00 to 21:00, please call to inform us.
And yes, we do provide luggage storage service at our counter before check-in and after check-out.
Q2: Do you provide parking spaces?
A: Yes, we do provide free parking spaces.
Q3: Is there any elevator?
A: Unfortunately, we don't have an elevator. For certain room types, you do need to use stairs, but only for one story. For those in wheelchair or with disabilities, there are other suitable room types.
Q4: Do you have afternoon tea and light meal service?
A: Yes, please refer to our latest updates.
Q5: Are there any other restaurant?
A: Yes. The restaurants in Cingjing area are only open until 20:30. After that, there are only snacks in 7-11. We will provide more information upon your arrival.
Q6: Do you provide access to internet?
A: We do provide free Wi-Fi access throughout the villa. Please ask receptionists at the counter for the password.
Q7: Is there air-conditioning?
A: No. While Taiwan is in a subtropical zone, the average temperature in Cingjing ranges from 16℃ to 18℃. It remains cool in summer and while it is cooler in winter, all beds are equipped with electric thermal blankets.
Q8: Do you provide toiletries?
A: Yes, we do provide tooth paste and tooth brushes, shower gel and shampoo, towels of different size and paper slippers, as well as hair dryer in each room.
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