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Booking Notice, Room Discount

Room Discount

 

Saturdays and holidays Original Price
Other days(Monday to Thursday)
30% off the original price (20% off during summer and winter vacation)

  • Single-day, room rates include a breakfast served daily from 07:00 till 09:00.
    Price is subject to change without prior notice.
  • We don't provide additional beds. Should the number of guests exceed accommodation capacity, each additional guest (one additional guest allowed per room), here is the markup: Free for children under 100 cm (No extra beds, no free breakfast) 600NTD for anyone over 101cm (No extra bedding or beds; breakfasts are included.)
Crib
Crib

We do provide cribs for infants under 90 cm. Please contact us at the check-in counter, if you need one (400 NTD/night).

Guidelines for reservation:

A).Domestic visitors please call to book your room and let us know how many guests (adults and children) we should expect.
B).Overseas visitors please send us an email ([email protected]) to inform us of your reservation information including how many guests (adults and children) we should expect.

Within 3 days from the moment of reservation, please wire transfer a down payment to the designated account.
We ask for 50% of your room rate as the down payment.

A).Domestic visitors: please call to inform us of the holder or the last 4 digits of the wire transfer account within the due time to conclude reservation.
B).Overseas visitors: please email us to inform us of the wire transfer to conclude reservation.

If we don't receive the down payment within the due time, or if we haven't been informed of your transaction, your reservation will automatically be cancelled.

If guests arrive after 17:00 for their room, please make sure that you give us a call by then so that we will continue to reserve your room. The lack of such update will result in room cancellation and the forfeiture of down payment without further notice. (Should there be other special circumstances that prevent guests from arriving on time, please also call to inform us.)

Time for check-in: after 15:00.
Time for checkout: the next day after lodging before 11:00。
If guests check out after the due time, we charge 300NTD for every hour. For late checkout after 18:00, a full day payment will be charged.

Number for reservation: 049-2801299 or 049-2803788 (reservation crew office hours: 08:00~22:00)
Fax:049-280-2006
Branch Name: Taiwan Cooperative Bank Dong Puli Branch
Account Number:5595-765-539-333
Account Holder: Hsia Chun
Institution Number for ATM Transfer: 006
Address: No.182-2, Renhe Rd., Datong Village, Ren'ai Township, Nantou County 546, Taiwan (R.O.C.) (opposite from You-shi Headquarter of Cingjing Farm)

In the event of force majeure events (in accordance with the rules and regulations of the local county and city government), e.g. typhoons, earthquakes, etc., that occur in the area of Top Cloud Villa on the reserved day(s), and guests would like to cancel your reservation, please call to initiate the cancellation procedures while following our guidelines.

Guidelines for cancellation:

If for certain reasons, guests cannot make it here on the assumed day of lodging, please call us to cancel your reservation. If the reservation is cancelled 14 days prior to the assumed day of lodging (which is not included in the 14 days), guests will be given a full refund. Likewise, we refund 70% of your down payment for cancellation 10 to 13 days prior to the assumed day of lodging, 50% for 7 to 9, 40% for 4 to 6, 30% for2 to 3, and 20% for 1.

Cancellation on the assumed day of lodging or the lack of any cancellation notice means the forfeiture of down payment.
Any cancellation that contradicts the guideline above will be seen as cancellation on the assumed day of lodging and result in the forfeiture of the down payment without further notice.

If, due to force majeure events (restricted to the Ren'ai area of Nantou), guests would like to cancel their reservations, please call before 10:00am on the assumed day of your lodging to postpone your stay. The lack of such an update will result in the forfeiture of down payment.